Blog
Blog
Welcome to the TicketDone blog. We use this space to share best practices for using Zendesk and TicketDone to help your support team thrive.
Jul 15, 2026
Stop Making Your Support Agents Hunt Through Docs
The fix for slow support isn't more documentation — it's putting answers where agents already work in Zendesk.
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Jul 15, 2026
Introducing TicketDone: AI Support That Works With Your Agents, Not Instead of Them
By 2026, 80% of customer service organizations will use AI — but most tools bypass the agent entirely. TicketDone puts AI behind your team where it belongs.
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