Blog
Blog
Welcome to the TicketDone blog. We use this space to share best practices for using Zendesk and TicketDone to help your support team thrive.
What Is Zendesk Agent Assist? Features, Pricing & Limitations (2026)
If you're running support on Zendesk, you've probably seen "Agent Assist" mentioned somewhere in the admin panel or a pricing page. Here's what it actually does, and where it falls short if your goal is faster, more accurate replies.
Read more →Zendesk AI: What It Actually Does for Support Teams
Zendesk has folded AI into nearly every part of the platform — here's what's actually useful, and what it means for your team.
Read more →What Is a Zendesk AI Agent? Inside TicketDone's Approach to Smarter Support
TicketDone trains AI directly on your existing Zendesk content — Help Center articles, macros, internal documentation — and puts it to work inside the ticket workflow your agents already use. Here's what that looks like in practice.
Read more →Stop Making Your Support Agents Hunt Through Docs
The fix for slow support isn't more documentation — it's putting answers where agents already work in Zendesk.
Read more →Introducing TicketDone: AI Support That Works With Your Agents, Not Instead of Them
By 2026, 80% of customer service organizations will use AI — but most tools bypass the agent entirely. TicketDone puts AI behind your team where it belongs.
Read more →